FAQs

Frequently Asked Questions

Pre Sale Questions

What is Zotee Filters and what do you specialize in?

Zotee Filters is an online platform dedicated to providing high-quality pool and spa filter cartridges. We specialize in offering a wide range of filter cartridges designed to enhance the cleanliness and efficiency of your swimming pool or spa.

Are Zotee Filters compatible with all types of pools and spas?

Yes, our filter cartridges are designed to be compatible with a broad range of pool and spa filters. We offer filter cartridges in different sizes and configurations to ensure compatibility with various models and brands.

How do I determine the right filter cartridges size for my pool or spa?

To find the correct filter size, you can refer to your existing filter's specifications or consult your pool or spa manufacturer's guidelines. If you need assistance, our customer support team is here to help you choose the right filter cartridge for your specific needs.

Can I return a filter if it has quality issues, and is there any cost associated with the return or exchange process?

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How can I apply discount codes or promotions to my Zotee Filters purchase?

During the checkout process, you will find a field to enter your discount code. Simply input the code provided during promotions or sales, and the discount will be applied to your order total. If you encounter any issues, feel free to reach out to our customer support for assistance.

Most Asked Technical Questions

How often should I replace my pool or spa filter?

The frequency of filter replacement depends on various factors such as usage, water quality, and filter type. However, as a general guideline, we recommend replacing your pool or spa filter every 3 to 6 months for optimal performance.

Are Zotee Filters environmentally friendly?

Yes, our filters are designed with environmental sustainability in mind. They are crafted using materials that are recyclable, and we are committed to reducing our ecological footprint. Proper disposal methods are provided in our product instructions.

Are Zotee Filters NSF certified, and what does that mean for the quality of your products?

Yes, all Zotee Filters undergo rigorous testing and proudly carry NSF certification. This certification ensures that our products meet stringent standards for quality, safety, and performance set by the National Sanitation Foundation (NSF). Choosing Zotee Filters means selecting a product that has been independently verified for its reliability and effectiveness in maintaining clean and clear pool and spa water.

How to find a replacement cartridge for your pool or spa?

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How do I properly clean my Zotee Filter for optimal performance, and how often should I do it?

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Order Information

What should I do if I want to order?

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Can I order by phone?

LayoutHub is an easy page builder that helps merchants quickly set up an online store with any kind of page type by using our library of pre-designed layouts and blocks.

I have questions about the product or want to change (color, size, size, price ...) what to do?

LayoutHub is an easy page builder that helps merchants quickly set up an online store with any kind of page type by using our library of pre-designed layouts and blocks.

Why did I receive a cancellation / out of stock notification after I successfully placed an order?

LayoutHub is an easy page builder that helps merchants quickly set up an online store with any kind of page type by using our library of pre-designed layouts and blocks.

How to put multiple products into the same order?

LayoutHub is an easy page builder that helps merchants quickly set up an online store with any kind of page type by using our library of pre-designed layouts and blocks.

I want to cancel my order?

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Payment & Delivery

What forms of payment does the shop have?

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How can I change my payment method for an order?

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Card payment error?

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How to use discount codes?

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How to check order status?

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How is shipping fee calculated?

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